General Booking Information
If you have any special request you need to make regarding your booking, it is always advised you contact a booking agent either via email, online chat facility or giving us a call. We will advise on the best course of action to meet your request if at all possible. It is also always advised that you add your request to the section ‘Notes For Driver’ on the booking screen.
Excess Passengers and/or luggage
When requiring a vehicle for more then 3 people and more then 2 cases and 1 hand luggage, it is good practice to always list the number of passengers and the total amount of Luggage in the ‘Note For Drivers’ field on the booking screen. This allows us to dispatch you the right sized vehicle and stops any discrepancies.
If you are booking an Airport transfer (a trip to or from the Airport) please ensure you add your flight number into the flight number field on the booking form. We only require this on bookings collecting you from the airport. This enables us to track your flight for early or delayed arrivals. General advised travel times are as follows to London City – 30 mins, Stansted – 30-45 mins. Luton – 1 hr. Heathrow – 1hr 30 mins. Gatwick – 2hrs. Southend – 1hr. If in doubt please ask. Our prices include all airport charges with up to 1 hours parking at airports where it is compulsory (Gatwick, Heathrow, London City). Pick up/drop off charges are required. The only possible additional fee chargeable would be waiting time. We offer 45 minutes grace on this for all airports. This is proven to be more then enough time to pass through the terminal. Anything longer then this is extremely rare, however we can allow for longer provided we are given advice notice in written or verbal form (Email, live chat, WhatsApp or Phone call).
The responsibility to book the correct sized vehicle at the time of booking lays with you, we will only send when you request. You are free to ask us before hand what we would recommend prior to booking and we will always advise as best we can in order to do this it is vital that you tell us exactly how much luggage you actually have. Drivers will not carry luggage on their vehicle seats, this is not only extremely dangerous for all travellers in the vehicle, but also runs the risk that damage could be caused to the vehicle interior. If it does not fit in the boot it can not travel in the vehicle.